Effective Date: April 2026

INTRODUCTION

Dubai Tour Experts (hereinafter referred to as “Dubai Tour Experts,” “we,” “us,” or “our”) is a specialised Dubai visa facilitation and travel services platform operated by Pinoy Tourism and Travels L.L.C., a duly registered entity in the United Arab Emirates (Registry No. 5919400, Economic License No. CN-2503064), with its registered office at Abu Dhabi Plaza Tower, Office No. 803, Hamdan Street, Abu Dhabi, United Arab Emirates, 111209 (hereinafter referred to as the “Parent Company” or “Pinoy Tourism”).

This Privacy Policy sets forth the principles, practices, and legal basis governing the collection, use, processing, storage, transfer, and disclosure of personal data obtained from users of the Dubai Tour Experts website (https://dubaitourexperts.com) and any related services we provide.

By accessing or using our website, submitting a visa application, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any provision herein, you must refrain from using our website and services.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of our services.

1. ABOUT US AND OUR CORPORATE RELATIONSHIP

Dubai Tour Experts is a dedicated Dubai and UAE visa facilitation service operating under the umbrella of Pinoy Tourism and Travels L.L.C. Pinoy Tourism is a licensed travel and tourism company holding IATA certification and DTCM licensing in the UAE, operating across multiple travel service verticals, including international tour packages, flight bookings, visa services, and related travel products.

As a subsidiary brand of Pinoy Tourism, Dubai Tour Experts operates under the data governance framework, corporate policies, and regulatory obligations of the Parent Company. Personal data collected by Dubai Tour Experts may be shared with and processed by Pinoy Tourism to the extent necessary for the provision of our services, as further described in this Privacy Policy.

Both Dubai Tour Experts and Pinoy Tourism are committed to the responsible handling of personal data and to compliance with applicable data protection laws, including but not limited to the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations, as well as any applicable international data protection standards relevant to the nationalities of users accessing our services.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to:

  • All personal data collected through the Dubai Tour Experts website (https://dubaitourexperts.com);
  • All data submitted in connection with visa application processing, customer inquiries, and support interactions;
  • All data collected through cookies, tracking technologies, and similar means when you browse our website.
  • All communications between you and Dubai Tour Experts conducted via email, telephone, WhatsApp, or any other channel.

This Policy does not apply to third-party websites, platforms, or services that may be linked to from our website. We are not responsible for the privacy practices of such third parties, and we encourage you to review their respective privacy policies independently.

3. CATEGORIES OF PERSONAL DATA WE COLLECT

In the course of providing our visa facilitation and travel services, we collect the following categories of personal data:

3.1 Identity and Travel Documentation Data

  • Full legal name (as appearing on travel documents)
  • Date of birth
  • Gender
  • Nationality and country of residence
  • Passport number, passport issue date, passport expiry date, and issuing authority
  • National identification number (where required)
  • Passport-sized photographs

3.2 Travel and Itinerary Information

  • Intended travel dates and duration of stay
  • Intended entry and exit points
  • Flight reservation details and itinerary
  • Accommodation details in the UAE
  • Purpose of visit (tourism, business, transit, etc.)

3.3 Contact and Communication Data

  • Full name (for correspondence purposes)
  • Email address
  • Telephone number and/or WhatsApp number
  • Preferred language of communication
  • Any correspondence, queries, or messages submitted to us

3.4 Supporting Documentation

  • Valid passport (all pages)
  • Passport-sized photographs meeting UAE immigration specifications
  • Confirmed flight booking or itinerary
  • Hotel reservation or accommodation confirmation
  • Bank statements or proof of financial means
  • Employment letter, business registration, or related professional documentation (for business visa applications)
  • Any additional documents mandated by UAE immigration authorities

3.5 Financial and Payment Data

We collect limited payment-related information to facilitate the processing of service fees. Payment transactions are processed exclusively through secure, PCI-DSS-compliant third-party payment gateways. Dubai Tour Experts does not collect, store, or have access to your full credit or debit card numbers, CVV codes, banking credentials, or any other sensitive financial authentication data. We may retain records of transaction amounts, payment dates, and transaction reference numbers for accounting and audit purposes.

3.6 Technical and Behavioural Data

When you access our website, certain technical data is automatically collected through standard web technologies, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and operating system
  • Referring URL and exit pages
  • Date and time of access
  • Pages viewed and duration of visit
  • Cookie identifiers and session data

3.7 Sensitive Personal Data

In the context of visa applications, certain data that may be classified as sensitive under applicable law (such as nationality, passport details, or in some cases biometric data submitted to immigration authorities) may be collected. We collect such data solely to the extent strictly necessary for visa processing purposes and handle it with the highest standard of care. We do not collect sensitive personal data, including data relating to race, religion, political opinion, health, or sexual orientation, unless expressly required by UAE immigration authorities for a specific visa category.

4. LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process your personal data on the following legal bases:

  • 4.1 Contractual Necessity: The processing of your identity, travel, and documentation data is necessary to perform the visa facilitation service you have requested from us or to take steps at your request prior to entering into a service agreement.
  • 4.2 Compliance with Legal Obligations: We process and retain certain categories of personal data to comply with our obligations under UAE law, immigration regulations, anti-money laundering requirements, and other applicable legal frameworks.
  • 4.3 Legitimate Interests: We process certain technical and behavioural data on the basis of our legitimate interest in maintaining and improving the security, functionality, and performance of our website and services.
  • 4.4 Consent: Where we process your data for purposes not strictly necessary for the performance of our services, such as sending you marketing communications or using non-essential cookies, we will seek your express consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. HOW WE USE YOUR PERSONAL DATA

We use the personal data we collect for the following purposes:

  • 5.1 Visa Application Processing: To prepare, compile, submit, and track your UAE visa application with the relevant UAE immigration authorities, including the General Directorate of Residency and Foreigners Affairs (GDRFA) and/or the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), as applicable.
  • 5.2 Customer Communication and Support: To contact you regarding the status of your visa application, to request additional documents or clarifications, to respond to your enquiries, and to provide multilingual customer support as required.
  • 5.3 Service Delivery and Administration: To manage our internal records, generate invoices and receipts, process refunds where applicable, and maintain accurate administrative records of all service transactions.
  • 5.4 Legal and Regulatory Compliance: To fulfil our obligations under UAE law and any other applicable legal frameworks, including responding to lawful requests from regulatory authorities, immigration departments, law enforcement agencies, or courts.
  • 5.5 Service Improvement and Analytics: To analyse aggregated, anonymised usage patterns on our website for the purpose of improving user experience, website functionality, and service quality.
  • 5.6 Security and Fraud Prevention: To detect, investigate, and prevent fraudulent visa applications, identity theft, unauthorised access to our systems, and other potentially illegal activities.
  • 5.7 Marketing Communications (with Consent): Where you have provided your express consent to send you information about relevant services, visa policy updates, travel advisories, promotional offers, and other communications that may be of interest to you. You may opt out of such communications at any time.

6. DISCLOSURE AND SHARING OF PERSONAL DATA

Dubai Tour Experts does not sell, rent, or trade your personal data to third parties for commercial purposes under any circumstances. Your personal data may, however, be disclosed to the following categories of recipients to the extent strictly necessary for the purposes described in this Privacy Policy:

  • 6.1 UAE Immigration Authorities: Your personal data and supporting documents are submitted to the relevant UAE government bodies — including the GDRFA and/or the ICP — for the purpose of processing your visa application. This is an essential and mandatory step in the provision of our services.
  • 6.2 Parent Company — Pinoy Tourism and Travels L.L.C.: As the licensed operating entity under which Dubai Tour Experts functions, Pinoy Tourism may access and process your personal data for purposes of service delivery, corporate governance, compliance, financial reporting, and customer support. Pinoy Tourism operates under the same data protection obligations as described in this Privacy Policy.
  • 6.3 Authorised Service Providers: We engage trusted third-party service providers who perform functions on our behalf, including but not limited to payment gateway operators, document verification services, IT infrastructure and hosting providers, and communication platforms. All such service providers are contractually bound to process your data only on our instructions and to maintain confidentiality and security standards commensurate with those set out in this Privacy Policy.
  • 6.4 Travel and Ancillary Service Partners: Where you have requested ancillary services in connection with your travel, such as flight booking, hotel reservation, or travel insurance, your relevant data may be shared with the applicable service partners (airlines, hotels, insurers) solely to the extent required to fulfil those services.
  • 6.5 Legal and Regulatory Authorities: We may disclose your personal data to competent legal, regulatory, or law enforcement authorities where required to do so by law, court order, or where we have a good-faith belief that disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of our staff and clients.
  • 6.6 Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of Dubai Tour Experts or Pinoy Tourism, personal data may be transferred to the relevant successor entity, subject to the same or equivalent data protection obligations as set out herein.

7. INTERNATIONAL DATA TRANSFERS

Dubai Tour Experts operates primarily within the United Arab Emirates and processes the majority of visa applications through UAE government authorities. As a result, your personal data will necessarily be transmitted to UAE-based government systems and authorities.

If you are accessing our services from outside the UAE, your personal data may be transferred from your country of residence to the UAE for processing. By submitting your personal data through our website, you acknowledge and consent to such cross-border transfer.

All international transfers of personal data are carried out in compliance with applicable data protection laws and, where required, with appropriate safeguards in place to ensure that your data receives a level of protection equivalent to that afforded in its country of origin.

Dubai Tour Experts does not transfer personal data to countries or jurisdictions that do not offer an adequate level of data protection, except where the transfer is necessary for the performance of a contract (such as the submission of a visa application) or where your explicit consent has been obtained.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function more efficiently and to provide information to website operators.

8.2 Categories of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable core functionalities such as security, session management, and access to application forms. You cannot opt out of these cookies.

  • Performance and Analytics Cookies: These cookies collect aggregated, anonymised information about how visitors use our website — such as which pages are visited most frequently — to help us improve website performance. We may use third-party analytics tools including Google Analytics for this purpose.
  • Functional Cookies: These cookies allow our website to remember choices you have made (such as your preferred language) and to provide enhanced, personalised features.
  • Marketing and Targeting Cookies: Where you have provided your consent, these cookies may be used to deliver relevant promotional content based on your interests and browsing behaviour. They may be set by us or by trusted third-party advertising networks.

8.3 Managing Your Cookie Preferences

You may control and manage cookie settings through your browser settings at any time. You may choose to block or delete all cookies; however, please note that doing so may affect the functionality of our website and your ability to use certain features, including the visa application submission system.

For further information on managing cookies, we recommend consulting your browser’s help documentation or visiting www.allaboutcookies.org.

9. DATA RETENTION

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law.

Specially:

  • Visa application records, including all identity and travel documentation, are retained for a minimum period of five (5) years from the date of application, or such longer period as may be required by UAE immigration regulations or other applicable law.
  • Financial transaction records are retained for a minimum of five (5) years in compliance with UAE commercial and tax law requirements.
  • Customer communication records are retained for a period of three (3) years from the date of last interaction, unless a longer retention period is required for the resolution of a dispute or legal proceeding.
  • Technical and website usage data collected via cookies and analytics tools is retained for a maximum of twenty-six (26) months unless otherwise specified in the settings of the relevant analytics platform.

 

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

10. DATA SECURITY

Dubai Tour Experts and Pinoy Tourism implement a comprehensive set of technical, administrative, and physical security measures designed to protect your personal data against unauthorised access, disclosure, alteration, destruction, or loss. These measures include, but are not limited to:

  • SSL/TLS encryption across the entire Dubai Tour Experts website, ensuring that all data transmitted between your browser and our servers is encrypted in transit;
  • Secure document upload infrastructure with restricted access permissions;
  • Role-based internal access controls, ensuring that only authorised personnel with a legitimate operational need have access to personal data;
  • Regular security assessments, vulnerability scanning, and monitoring of our systems;
  • Staff training on data protection obligations and information security best practices;
  • Secure data storage systems with appropriate access logging and audit trails.

Notwithstanding the above, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. While we take all reasonable precautions to safeguard your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant regulatory authority and, where required, affected data subjects, in accordance with applicable law.

11. YOUR RIGHTS AS A DATA SUBJECT

Subject to applicable law, you have the following rights with respect to your personal data held by Dubai Tour Experts:

  • 11.1 Right of Access: You have the right to request confirmation of whether we hold personal data about you and, if so, to receive a copy of that data along with information about how it is being used.
  • 11.2 Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data held about you. Given the legal significance of travel documentation data submitted in visa applications, we may require you to provide supporting evidence for any correction request.
  • 11.3 Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where consent was the basis of processing), or where the processing is otherwise unlawful. This right is subject to our legal obligations to retain certain data under UAE law and immigration regulations.
  • 11.4 Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, including where you contest the accuracy of the data or where the processing is unlawful.
  • 11.5 Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
  • 11.6 Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes.
  • 11.7 Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
  • 11.8 Right to Lodge a Complaint: You have the right to lodge a complaint with the competent data protection supervisory authority in the UAE or in your country of residence if you believe that our processing of your personal data violates applicable data protection law.

To exercise any of the above rights, please submit a written request to us at the contact details provided in Section 14 of this Policy. We will respond to your request within thirty (30) calendar days of receipt. In complex cases or where we receive a high volume of requests, we may extend this period by a further thirty (30) days, in which case we will notify you accordingly.

Please note that the exercise of certain rights may affect our ability to provide visa facilitation services. Where this is the case, we will advise you accordingly prior to actioning your request.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, platforms, or services, including UAE government immigration portals, airline booking platforms, payment gateways, and social media channels. Dubai Tour Experts is not responsible for the privacy practices, data security standards, or content of such third-party sites. We strongly encourage you to review the privacy policies of any third-party services before submitting your personal data to them.

The inclusion of a hyperlink to a third-party website does not constitute an endorsement by Dubai Tour Experts of that website or its data practices.

13. CONTACT US

For any questions, concerns, or requests relating to this Privacy Policy, your personal data, or the exercise of your data subject rights, please contact us through any of the following channels:

Dubai Tour Experts Website: https://dubaitourexperts.com

Email: info@dubaitourexperts.com

Telephone: +971 56 505 7176

WhatsApp: +971 56 505 7176

Address: 208, Sultan Business Centre, Oud Metha, Dubai, United Arab Emirates

We are committed to addressing all data-related enquiries promptly and professionally. If you are dissatisfied with our response, you have the right to escalate your concern to the relevant data protection authority.

14. UPDATES TO THIS PRIVACY POLICY

Dubai Tour Experts reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Any material changes to this Policy will be communicated by updating the “Last Updated” date at the top of this page and, where appropriate, by providing direct notice to users via email or through a prominent notice on our website.

Your continued use of the Dubai Tour Experts website following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to remain informed of how we protect your personal information.